Refund policy

Last Updated: June 2026

60-Day Money-Back Guarantee
At ElareHealthShop.com, we stand behind every order with a 60-Day Money-Back Guarantee. If you are not satisfied with your purchase for any reason, contact us within 60 days of confirmed delivery and we will help resolve the issue, including issuing a refund where applicable. Please note that we do not process change-of-mind refunds or cancellations immediately after an order is placed. Once an order is confirmed, it enters processing and must first be delivered before a refund or return request can be reviewed under this policy. This does not affect refunds required by law, or refunds for orders that are lost, undeliverable, significantly delayed, damaged, or incorrect.

Return Window
You have 60 days from the date your order is marked delivered to request a return or refund. Refund and return requests are reviewed after the order has been delivered, unless the order is lost, undeliverable, significantly delayed, damaged, incorrect, or otherwise eligible for a refund under applicable law.

Typical order timeline:

  • Processing: 1–3 business days
  • Shipping transit: 5–12 business days (varies by destination)
  • Tracking is provided once your order ships

Requests submitted after the 60-day delivery window may not be eligible.

How to Start a Return or Refund
Email us at support@elarehealthshop.com with your order number and the reason for your request. Our team will review and respond with next steps. If a return is required, we will provide instructions. If a replacement or refund is approved, we will arrange it at no additional cost.

Refund Processing
Approved refunds are issued to the original payment method. Please allow:

  • 3–5 business days for review
  • 5–10 business days for bank processing

Exchanges
We do not process direct exchanges. Please place a new order after your return is approved.

EU 14-Day Cooling Off Rights
Customers in the European Union may cancel eligible orders within 14 days of delivery under applicable consumer laws. Nothing in this policy limits any mandatory consumer rights that may apply in your country, state, province, or region.

Contact
Elare
support@elarehealthshop.com
+1 647-785-7045